Frequently Asked Questions

An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without using a physical SIM card. It's built into your phone and can be programmed with carrier information, making it perfect for travelers who want instant connectivity abroad.

Unlike physical SIM cards that need to be inserted into your phone, eSIM is digital and can be activated by scanning a QR code. You can have multiple eSIM plans stored on your device and switch between them easily. Plus, there's no risk of losing a tiny SIM card!

Yes! Most eSIM-compatible phones support Dual SIM functionality. You can keep your physical SIM for calls and texts on your home number while using the eSIM for data abroad. This is the most popular setup for travelers.

Yes, you need an internet connection (WiFi or mobile data) to download and install the eSIM profile. We recommend installing your eSIM before you travel while connected to WiFi at home or hotel.

Most phones released after 2019 support eSIM, including: iPhone XS/XR and newer, Google Pixel 3 and newer, Samsung Galaxy S20 and newer, and many other Android devices. To check, go to Settings → Cellular/Mobile Network and look for "Add eSIM" option.

Yes, your phone must be carrier-unlocked to use an eSIM from another provider. If you bought your phone directly from the manufacturer or paid it off completely, it's likely unlocked. Contact your carrier if you're unsure.

Yes, iPads with cellular capability (iPad Pro, iPad Air, iPad mini with cellular) support eSIM. Some Android tablets also support eSIM. Check your device specifications to confirm.

All iPhones from iPhone XS/XR (2018) onwards support eSIM. This includes iPhone XS, XR, 11 series, 12 series, 13 series, 14 series, 15 series, and SE (2nd and 3rd generation).

Instantly! After completing your purchase, you'll receive an email within seconds containing your QR code and installation instructions. There's no physical shipping involved.

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as PayPal. All payments are processed securely.

Yes! You can purchase multiple eSIMs in a single order - perfect for families or groups traveling together. Each eSIM will have its own unique QR code.

No account is required. You can checkout as a guest by simply providing your email address. We'll send your eSIM QR code to that email.

Your plan validity period starts when you first connect to a network at your destination, not when you install the eSIM. So you can install it before you travel and activate it when you arrive.

Our eSIM plans are data-only, optimized for internet access. You can make calls using apps like WhatsApp, FaceTime, Skype, or Zoom over data. For regular phone calls, keep your physical SIM active.

Yes, most of our eSIM plans support hotspot/tethering, allowing you to share your data connection with other devices like laptops or tablets.

When your data is exhausted, the eSIM will stop working for internet access. You can purchase a new eSIM plan if you need more data. We'll send you usage alerts at 80% and 90% usage.

Some plans support top-ups while others don't. Check the plan details before purchase. Alternatively, you can always purchase a new eSIM plan.

After purchase, you'll receive an email with a QR code. Go to Settings → Cellular → Add eSIM on iPhone, or Settings → Network → SIMs → Add on Android. Scan the QR code and follow the prompts. It takes less than 2 minutes!

Absolutely! We recommend installing your eSIM before departure while you have WiFi. The plan won't start until you connect to a network at your destination.

No, each QR code can only be used once for security reasons. Once installed, the eSIM is linked to your device. If you need another eSIM, you'll need to make a new purchase.

Don't worry! Our support team is available 24/7 to help. Contact us via email or live chat, and we'll guide you through the installation process.

You can reach our support team via email at support@esimltd.com or through the Contact page on our website. We respond to all inquiries within a few hours.

We offer refunds for eSIMs that haven't been installed yet. Once an eSIM is installed and activated, it cannot be refunded as it's linked to your device. Please check compatibility before purchase.

If you experience any issues, contact us immediately. We'll troubleshoot the problem and if it's on our end, we'll either fix it or provide a full refund or replacement.